According to statistics, small and medium-sized businesses and organizations lose about $427 every minute due to IT system downtime. For bigger organizations, such a loss could quickly add up to thousands of dollars.
System downtime could negatively affect your employees’ ability to work and serve customers. This could result in a reduced customer satisfaction rate translating to a loss of customers. To avoid such losses, employ the below seven effective ways of reducing information system downtime:
1. Gather Performance Data
The best way to combat information system downtime is by knowing exactly what is going on in the system. You can’t fight a problem until you understand its root cause. Collecting performance data is the surest way to know the root cause of the issue.
Collecting information from the data center and efficiency measuring tools will help you pinpoint areas of concern. This can also help you understand the downtime patterns and work to improve them.
There are numerous software tools to help you better manage and gather relevant metrics from your IT system. You can use these tools to collect data on your system’s performance. You should use the data you collected as a starting point to implement ongoing practices and changes that will prevent future service outages and interruptions.
2. Share the Information With Your Team
Collecting performance data is essential. However, the data will not be helpful if you don’t share it with the relevant parties.
The support staff and facility managers should have access to the system’s performance metrics. However, this information can also benefit other employees, such as the sales team.
Transparency is an essential key selling point for running a successful business. Sharing this information will help your team avoid things that could cause system downtimes.
You can also create key performance indicators (KPIs) for your employees based on this data. This will help you easily monitor the KPIs.
3. Put in Place Predictive Analytics
Today’s IT systems can be quite complex. A single adjustment or update could send a ripple effect to the entire organization’s IT infrastructure. This may result in system downtime, making it almost impossible for experienced IT professionals to predict how your system will react in case of an adjustment.
Using AI-based machine learning and statistical algorithms on your analytical software could be the key to reducing system downtimes. That’s because these tools can gather and analyze relevant information and take over critical business functions to eliminate waste, improve efficiency, and reduce costs.
While completely unsupervised organizational IT systems are not invented, progressive IT systems and analytics programs have become an essential aspect of business management today.
4. Pinpoint and Eliminate Inefficient Systems and Servers
To most people, this may sound obvious. However, it’s easier said than done. It takes a keen eye to identify inefficient and outdated servers.
You can eliminate these servers and systems through equipment upgrades and implementing virtualization. This can be instrumental in helping you reduce outages and increase system efficiency. Ineffective and old servers are more prone to failure.
One failed server could affect the whole system. Such servers utilize space and power without delivering any benefits to your company. Doing away with such servers is the best way to improve efficiency without significantly changing your IT infrastructure.
5. Ensure IT System Security
With businesses today digitizing one or more of their internal processes, system security is a concern for many entrepreneurs. Hacking and cybersecurity threats are among the major causes of system downtime. To ensure your system’s security, follow the following tips:
- Conduct background checks and screenings for potential employees and business partners
- Protect your system with strong passwords
- Limit access to your IT system and design safety measures
- Provide your employees with basic data security training
- If someone calls seeking sensitive company data, hang up and seek advice from the IT department
- Don’t walk around with unprotected sensitive data
- Keep your most confidential business data out of cloud computing
- Constantly update your software and antivirus
- Think before opening email attachments and clicking on links
Most IT system downtime incidents were caused by ransomware and data breaches. Cybercriminals are coming up with more advanced and cunning ways of penetrating company systems. Follow the above tips to protect your system from these attacks and reduce downtime.
6. Check Your Network Cabling and Structure
Check your company’s network cabling to ensure it’s not the reason behind your system’s downtime. If this is the cause, you need to invest in dependable cabling to boost your business’s bottom line. The best way to do this is by hiring the best network cabling and structured cabling services.
Ensure you settle for a company that can handle all your company’s wiring and cabling needs. The services you hire should create a wiring system that is best suited for your business premises’ layout.
7. Backup Your System and Data
It’s advisable to have at least three copies of your data, two in on-site storage and one back-up off-site. Make sure you have a well-implemented data backup program. This will ensure that your system is restored as quickly as possible in case of downtime.
When dealing with IT system downtime, the most important thing is ensuring business returns to normal operations to avoid service gaps. Service gaps can be quite frustrating to your customers. Ensure you send out a system downtime message to let them know what is happening and that you are working to fix it.
Are You Ready to Reduce Your Company’s IT System Downtime?
Is system downtime disrupting your business’s daily operations? IT system downtime impacts your business opportunities and leads to the loss of customers. Whether you are running a Fortune 500 company or a start-up, system downtime is bad for business.
Ensure you have access to the right IT professionals, whether in-house or outsourced, to help you implement the proper practices to avoid downtime.
At the same time, do not forget to issue an apology for system downtime every time it happens. It’s a sign of professionalism that builds your business’ reputation.
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