A thriving work culture depends on a happy and engaged workforce. Research shows that engaged teams are more productive and less likely to skip work.
So, how does a company engage its workers and foster satisfaction? HR departments can gauge the opinions of their workforce with the help of an employee satisfaction survey.
What Is an Employee Satisfaction Survey?
An employee satisfaction survey is an HR tool that helps give insights into cultural health and satisfaction. This tool allows each employee to answer questions related to the company, work, and co-workers.
This survey is often included as a business software solution. Getting an employee satisfaction survey software makes it easy to create surveys with templates.
The survey’s point is to get a collective read into how satisfied employees are, what needs to change, and what the company is doing right. Most mid-sized and enterprise companies send out an employee satisfaction survey every quarter.
Should I Conduct a Survey?
All businesses should use the insights provided by an employee satisfaction questionnaire. Survey results are especially helpful for businesses that are suffering from a big turnover rate.
Common reasons to conduct a survey include poor performance and dipping revenue. A recent work culture shift, such as layoffs or major department changes, is also ideal for sending a survey.
A survey is also a great opportunity to find out employee opinions about workplace benefits. For example, some employees may miss out on EAP benefits due to a lack of information. If this is the case, human resources representatives can act and get employees to learn more about the benefit.
What to Ask in an Employee Satisfaction Survey
The questions in a survey should cover all the company’s workforce concerns, and opinions on an individual and department level.
Since every company has varied concerns, your employee survey won’t follow a cookie-cutter template. But the following employee satisfaction topics work well.
- Company culture
- Inter-department culture
- Manager and co-worker connections
- Opinions and concerns related to the company and individual work
- A text box for suggestions and opinions
The more questions you include in the survey, the better you’ll understand your workforce’s opinions and concerns.
What to Do With Responses
Once the employees have completed the survey, it’s time to check the answers. Most survey software has helpful insights and reporting to help understand the results.
Take some time to study responses on an individual level and a group level. If you notice patterns of concern, like unanimous disapproval of a manager, take necessary steps and address any issues.
Regardless of the results, it’s vital to keep the responses anonymous. Loss of anonymity hurts employee satisfaction. It will also create trust issues, which skew future survey results.
Gauging Employee Satisfaction the Right Way
With insights into employee satisfaction, engagement is much easier to achieve. An employee satisfaction survey is a great way to gauge the health of your work culture.
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